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26-27 May 2025 | ICC SYDNEY, DARLING HARBOUR
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App FAQs – Exhibitors

Make the most of Naturally Good with the event app!

Use it to scan leads in seconds, keep track of your conversations, and follow up post-show — all in one easy place.

Plus, set up your profile so buyers can discover you.
Only buyers can request meetings this year, but if your profile is set up, you’ll be visible and ready to accept meeting requests.

The event and networking app is powered by Brella.

How to get the App

You will receive a unique invitation link and join code in your email to sign up for the Naturally Good app. 
 
Then we suggest you:
  1. Download the app on Google Play or App Store
  2. Create your profile or login to your existing account through the link we’ve sent to you by email
  3. Set up your networking profile so buyers can find you and request meetings.
You can also use Brella on your favourite browser via https://naturallygoodexpo.brella.io

Search “Naturally Good Expo” in the App Store or Google Play and download the app before the event.

If you have used Brella before, you can use the same account for the event. If it’s your first time, you will need to create an account.

  • To initiate set up, enter your email address or click the invite link found in your email sent by the event team
  • Follow the prompts to create an account
  • Fill in your details and input a password
  • Accept the T&C agreement

You have successfully logged into Brella!

You need a join link or join code to join the event. Each event has a specific join code. You will receive the join code/join link an email prior to arriving onsite.

Once you have an account, you can log back into Brella any time through the web app (https://exaexpo.brella.io) or mobile app.

How to scan leads

  1. Log into the event app using your email address and App Join Code found on your confirmation email (it is also printed on badge)
  2. Select “QR Code” in the bottom left corner of the screen
  3. Select the “Scan QR Code” tab
  4. Hover the camera over the top of the barcode. Please ensure you have given the app access to your camera
  5. Once you have scanned the lead, a window will pop up with the Visitor’s profile information. You can write a note for internal reference or start a direct chat message with the Visitor. Don’t forget to hit save!

Main navigation > People > Prospects

You can write a note for internal reference (which is saved against the prospect and can be later exported with their contact details), start/send a chat with the Visitor or you can join a video call with the visitor (please note, this function works when both users (Visitor & Exhibitor) click through into the video link)

You can also “add to phone contacts” by selecting the three small dots in the bottom left-hand corner and the contact card appears in your address book. Contact details will need to be entered manually.

When a Visitor’s badge/QR code is scanned, the following data is collected: Prospect Name, Email, Phone Number, Company Name, Job Title, Region they Operate In, Stand Member (who scanned), Notes, Date/Time of Scan

Yes. All leads that are scanned by exhibiting staff under the same company name are collated into one list and can be reviewed in the App Dashboard.

Your Stand Coordinator can access and review all scanned leads via the App Dashboard. Prospect leads can be exported as a CSV file. Note: you can only export when logged into the App Dashboard via web app.

Accepting meetings with Buyers

Only Buyers can schedule 1:1 meetings with Exhibitors.

If you get a meeting request, either accept or reschedule for a later time that suits you.

Meetings will be held at the Buyers Lounge on the show floor. This is your opportunity to grow your business and connect with buyers that truly want to invest in your product.

You have the option to accept, decline or reschedule the meeting.

Each meeting slot is 20 minutes. With the first meeting slot available at 9:30am on Monday and Tuesday, and the last meeting slot at 4pm.

  1. In the home screen, navigate to the ‘Meetings & Chat’ tab
  2. Find the meeting you’d like to reschedule/cancel
  3. Click on the triple dot menu on the top right
  4. Choose Reschedule or Cancel meeting

App Dashboard – Stand Coordinators only 

Your Stand Coordinator will have admin access to the App Dashboard – your central hub for managing leads and engagement.

Within the App Dashboard you will have access to:

  • View full prospect lead details – See contact information for scanned leads (only a preview is available in the mobile app).
  • Export prospect leads – Download all captured leads as a CSV file (note: this feature is only available via the App Dashboard).
  • Gain insights – Track meeting requests and engagement data for the company.
  1. Your Stand Coordinator will receive an invitation to access the App Dashboard via email with the subject line: Naturally Good has added you as their partner from the address noreply@brella.io
  2. Click on the “Access Company Profile” button within the email
  3. Follow the prompts to create an account or login with email address (remember to use the same email address that the invitation was sent to)
  4. You’re now logged in!

You will find an overview of your company’s meeting activity, chat activity and number of unique visitors scanned.

Within the App Dashboard navigate to:

Scans > Export Outbound CSV

The CSV export will be delivered by email. You can only export prospect leads when logged into the App Dashboard on the web.

Yes. Move to the “Representatives” tab and you will find all Stand members, along with their individual meeting activity.

Navigate to “Engagement” within the App Dashboard to find a summary of total, inbound, and outbound meetings/chat messages.

Scroll down to see a summary of “Who met who”.